WAKE-UP CALLWhat standing still actually costsYOU’RE PAYING PEOPLE TO DO WORK A SYSTEM SHOULD DO

Back-Office Hours Reclaimed

How many hours a week is your team chasing quote replies, reminding customers about payments, and asking each other what crew is where? Multiply by what those hours cost.

Your back-office today

Per person, per week. Be honest — count the hours your team spends doing work a system should be doing for them.

Office staff countAnyone touching quotes, scheduling, invoices, status, intake — full or part time.Loaded hourly cost$Wage + benefits + overhead. BLS mean is $34/hr (band $28-42).Hrs/wk on quote followuphrsRe-sending quotes, reminding homeowners, calling back the leads who said 'thinking about it.'Hrs/wk on status callshrs"Where is my crew?" "When are you starting?" "Is the dump truck coming today?"Hrs/wk on invoice followuphrsChasing unpaid balances on finished jobs — calls, emails, statements.Hrs/wk on scheduling + dispatchhrsPutting jobs on the board, moving them, calling crews to confirm.Hrs/wk on lead intakehrsTaking the call, writing down the number, getting it into whatever system actually holds leads.

ANNUAL BACK-OFFICE DOLLARS RECLAIMED

+$57k

1,669 hours a year — roughly 0.8 FTE. Same team, same payroll. The hours just stop being eaten by robot work.

Task family	Team hrs/wk	Automatable	Annual hrs saved
Quote followup + reminders	12	65%	406
Status calls + "what crew is where"	10	55%	286
Invoice followup + payment chasing	8	60%	250
Scheduling + crew dispatch	14	50%	364
Lead intake + tagging + assignment	10	70%	364
Total	54	—	1,669

Want this same calculation, but with your actual data?

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